WWooshPayment docs
Payments

Cash on Delivery (COD)

Enable Cash on Delivery on WooshPayment for IT/ES/RO/PL markets. Setup in 60 seconds.

2 min read

TLDR: Cash on Delivery (COD) still accounts for 18-30% of orders in IT/ES/RO/PL. WooshPayment supports it natively as an alternative payment method to Whop. Setup: Dashboard → Payments → Cash on Delivery → enable.

When to use COD

Pros:

  • Increases conversion 15-25% in markets where customers don't trust online payments
  • Zero gateway fees (you only pay the courier's COD fee, ~€2-4)
  • Ideal for first orders: customers try it with no risk

Cons:

  • Package rejection rate: 8-15% (customer doesn't collect)
  • Cash flow delayed by 30-60 days (courier remits funds)
  • Hard to manage above €200-300 in order value

Setup

Two entry points, identical configuration:

A) From onboarding — "Payments" step → check "Cash on Delivery (COD)".

B) From the dashboard — Dashboard → Payments → "Cash on Delivery (COD)" card.

Available fields:

  • Enable/Disable (switch)
  • COD surcharge (€) — the customer sees this added to the total (e.g. 3.99)
  • Instructions — free text shown in checkout below the radio button (e.g. "Pay on delivery in cash or by card to the courier")

Save. From that moment, above "Card" at checkout a radio appears:

○ Cash on Delivery
  +€3.99 surcharge — pay the courier
  Pay on delivery in cash or by card to the courier.

Roadmap. ZIP code blacklist, country/region whitelist, and dynamic fees by amount tier are not yet exposed in the UI. Today COD is a global on/off with a single surcharge. If you need tiers or a blacklist, reach out.

Integration with Shopify/Woo

When the customer chooses COD and completes checkout, WooshPayment creates the order with:

  • Status: PENDING_PAYMENT
  • Payment method: cod
  • Internal note: WooshPayment session: <token>

The order is also created on Shopify/Woo with payment_method: cod. When the courier remits the funds and you confirm receipt, you manually mark the order as paid in the Shopify/Woo Admin.

There's no automatic webhook that marks the order paid on the WooshPayment side. COD always requires manual confirmation on the store backend.

Reporting

Dashboard → Orders → filter by COD method to:

  • Track return rate (uncollected amount / total COD amount)
  • Calculate actual margin after surcharge
  • Identify problematic ZIP codes/customers (today via manual export)

Limitations

  • Apple Pay + COD coexist: if Apple Pay is available on the customer's device, they see it as the preferred option but can still choose COD by scrolling through the options
  • Whop doesn't handle COD: the payment is offline; in our DB we flag paymentMethod: cod, whopPaymentId: null
  • COD refunds: handle them manually on the store backend and with the courier, there's no automation via Whop