WWooshPayment docs
Payments

Cash on Delivery (COD)

Enable Cash on Delivery on WooshPayment for IT/ES/RO/PL markets with guided setup.

3 min read

TLDR: Cash on Delivery (COD) is still requested by many customers in markets such as IT/ES/RO/PL. WooshPayment supports it natively: you can launch COD-only or use it alongside Whop for cards and wallets. Setup: Dashboard → Payments → Cash on Delivery → enable.

When to use COD

Pros:

  • Can increase trust and checkout completion in markets where customers prefer paying on delivery
  • Zero gateway fees (you only pay the courier's COD fee, ~€2-4)
  • Ideal for first orders: customers try it with no risk

Cons:

  • Package rejection rate: 8-15% (customer doesn't collect)
  • Cash flow delayed by 30-60 days (courier remits funds)
  • Hard to manage above €200-300 in order value

Setup

Two entry points, identical configuration:

A) From onboarding — "Payments" step → check "Cash on Delivery (COD)".

B) From the dashboard — Dashboard → Payments → "Cash on Delivery (COD)" card.

Available fields:

  • Enable/Disable (switch)
  • COD surcharge (€) — the customer sees this added to the total (e.g. 3.99)
  • Instructions — free text shown in checkout below the radio button (e.g. "Pay on delivery in cash or by card to the courier")

Save. From that moment, Cash on Delivery appears as a checkout method. If Whop is ready, it coexists with cards and wallets; if Whop is not ready, COD remains the available method for a COD-only launch.

○ Cash on Delivery
  +€3.99 surcharge — pay the courier
  Pay on delivery in cash or by card to the courier.

Roadmap. ZIP code blacklist, country/region whitelist, and dynamic fees by amount tier are not yet exposed in the UI. Today COD is a global on/off with a single surcharge. If you need tiers or a blacklist, reach out.

Required fields for COD

The checkout always requires name, email, phone, address, ZIP/postcode and province/region. For Cash on Delivery these must not become optional: phone and complete address are needed for order confirmation, delivery, order quality and Shopify/Woo reconciliation.

Integration with Shopify/Woo

When the customer chooses COD and completes checkout, WooshPayment creates the order with:

  • Status: PENDING_PAYMENT
  • Payment method: cod
  • Internal note: WooshPayment session: <token>

The order is also created on Shopify/Woo with payment_method: cod. When the courier remits the funds and you confirm receipt, you manually mark the order as paid in the Shopify/Woo Admin.

There's no automatic webhook that marks the order paid on the WooshPayment side. COD always requires manual confirmation on the store backend.

Reporting

COD orders appear in Dashboard → Orders and are also created in the Shopify/Woo backend. To reconcile collected cash:

  • use the WooshPayment order CSV export;
  • compare orders against the courier report;
  • manually mark orders as paid or closed in the Shopify/Woo backend;
  • identify problematic ZIP codes/customers through manual export.

Limitations

  • Apple Pay + COD coexist: if Apple Pay is available on the customer's device, they see it as the preferred option but can still choose COD by scrolling through the options
  • Whop doesn't handle COD: the payment is offline; in our DB we flag paymentMethod: cod, whopPaymentId: null
  • COD refunds: handle them manually on the store backend and with the courier, there's no automation via Whop